Juniper (EDU-JUN-JTNOC) Junos Troubleshooting in the NOC (4 day course)

This two-day course is designed to provide introductory troubleshooting skills for engineers in a network operations center (NOC) environment. Key topics within this course include troubleshooting methodology, troubleshooting tools, hardware monitoring and troubleshooting, interface monitoring and troubleshooting, and troubleshooting data and control planes on devices running the Junos operating system. This course is based on Junos OS Release 10.3R1.9.

Chapter 1: Course Introduction:

Chapter 2: Troubleshooting as a Process:

• Before You Begin
• The Troubleshooting Process
• Special Challenges
• Lab 1: The Troubleshooting Process

Chapter 3: Junos Product Families:

• The Junos OS
• Control Plane and Data Plane
• Field-Replaceable Units
• Junos Product Families
• Lab 2: Identifying Hardware Components

Chapter 4: Troubleshooting Toolkit:

• Troubleshooting Tools
• Best-Practices
• Online Resources
• Lab 3: Monitoring Tools and Establishing a Baseline

Chapter 5: Hardware and Environmental Conditions:

• Hardware Troubleshooting Overview
• Memory and Storage
• Boot Monitoring
• Hardware-Related System Logs
• Chassis and Environmental Monitoring
• Lab 4: Monitoring Hardware and Environmental Conditions

Chapter 6: Control Plane:

• Control Plane Review
• Monitoring System and User Processes
• Monitoring Routing Tables and Protocols
• Monitoring Bridging
• Monitoring the Address Resolution Protocol
• Lab 5: Control Plane Monitoring and Troubleshooting

Chapter 7: Data Plane: Interfaces:

• Interface Properties
• General Interface Troubleshooting
• Ethernet Interface Troubleshooting
• Lab 6: Monitoring and Troubleshooting Ethernet Interfaces

Chapter 8: Data Plane: Other Components:

• Definition of a Data Plane Problem
• Data Plane Components
• Data Plane Forwarding
• Load-Balancing Behavior
• Firewall Filters and Policers
• Data Plane Troubleshooting Case Study
• Lab 7: Isolate and Troubleshoot PFE Issues

The course content is aimed at operators of devices running the Junos OS in a NOC environment. These operators include network engineers, administrators, support personnel, and reseller support personnel.

Students should have basic networking knowledge and an understanding of the Open Systems Interconnection (OSI) reference model and the TCP/IP protocol suite. Students should also attend the Introduction to the Junos Operating System (IJOS) course or have equivalent experience prior to attending this class.