| Description |
| Manufacturer: | Hewlett Packard Enterprise |
| Manufacturer Part Number: | H12N1E |
| Manufacturer Website Address: | https://www.hpe.com/au/ |
| Brand Name: | HPE |
| Service Name: | Pointnext Tech Care Basic - Extended Service |
| Product Type: | Service |
| Service Information |
| Service Main Type: | Maintenance |
| Service Characteristic: | Parts & Labour |
| Service Description: | 9x5xNext Business Day |
| Provided Support: | - Parts Replacement
- Repair
- Phone Support
- Web Support
- Knowledge Base Access
- New Releases Update
- Remote Diagnosis
- Visual Remote Guidance
|
| Service Response Time: | Next Business Day - Parts and Labor (distance from customer site - 100 miles) |
| Service Location: | On-site |
| Service Duration: | 3 Year |
| Product Supported: | HPE BC042A |
