Description |
Manufacturer: | Fortinet, Inc |
Manufacturer Part Number: | FC2-10-FSAVM-972-02-12 |
Manufacturer Website Address: | http://www.fortinet.com |
Brand Name: | Fortinet |
Service Name: | FortiCare plus AV & IPS & Web Filtering & SandBox Engine Updates - Extended Service |
Product Type: | Service |
Service Information |
Service Main Type: | Exchange |
Service Sub Type: | Electronic and Physical |
Service Characteristic: | Parts |
Service Description: | 24x7xNext Business Day |
Provided Support: | - Parts Replacement
- Phone Support
- Web Support
- Web Knowledge Base Access
- New Releases Update
- Malware Definitions Update
- Intrusion Definition Update
- Virus Definitions Update
- Web Filter Update
- Email Database Update
|
Service Response Time: | - Next Business Day - Advance Hardware Replacement
- 1 Hour - Phone - Severity Level 1/2
- Next Business Day - Phone - Severity Level 3
- 2 Business Day - Phone - Severity Level 4
|
Service Location: | Service Depot |
Service Duration: | 1 Year |
Product Supported: | Fortinet FSA-VM-BASE |